From:
LBSilbert@aol.com [mailto:LBSilbert@aol.com]
Sent: Thursday, July 05, 2007
10:53 PM
To: LBSilbert@aol.com
Subject: Killington Pass this on
299 mid wk pass
599 anytime with 11 blackout dates
999 unlimited
Just thought I would pass it along.
check this out this!!!................
Dear Killington
Passholders and Northeastern Region Skiers,
We are writing to you as concerned skiers/snowboarders and
customers of Killington Ski Resort. Our resort has recently been sold to
SP Land of Dallas, Texas and POWDR Resorts of Park City, Utah. The new owners
have already alienated thousands of loyal customers within their first month of
ownership.
Please take time out of your busy day to join our boycott of early pass
sales and send this document to anyone you know who may be a past, present or
future customer of Killington.
We intend to nip this in the bud and show them very clearly that their
"new vision" for our resort and their overall business ethics are not
appreciated here in the Northeast. We are not going to leave- we are going to
stand and fight.
DID YOU KNOW?
- Killington already
plans to close for the season next year on APRIL13th, 2008.
- Killington intends to
operate for 5 months or less, from Mid-Nov. to Mid-April
- This represents a shortening of the ski season by 50+ days since the '02-'03
season.
- Pass prices have increased by over 60%, while reducing benefits and
discounts.
- Many discount programs benefiting the local region have been cancelled.
- Killington plans no
tangible improvements for next year.
- Killington makes no
promises about more snowmaking or more lifts running.
- Overall, this represents a true decline in the skiing product vs. what ASC
has offered.
- POWDR has canceled 1,200
If you are upset with Killington's new owners, please join
us in boycotting their recent
We request that you do the following:
-Delay your pass purchase until within 48 hours the final
deadline for a discounted pass, which will most likely be in early October, or
sometime this fall. They will not raise prices significantly from the current
rate, due to their market competition. Pre-season pass sales represent ~15% of
Killington's yearly revenue, or roughly $10 Million dollars, which is received
prior to the start of skiing operations. Killington expects to sell an estimated 15,000
passes this year. Many thousands of people delaying their pass purchase until
the last day or two will crush their pre-season income and make them completely
unaware of how many passes they can sell under their new pricing, until all the
sales come rushing in at the 11th hour. This will be a large display of
solidarity between loyal Killington customers throughout the entire northeast
region. Don't let them bully you or scare you off, we hold all the cards. We
hope that this will induce them to find efficient ways to offer a longer ski
season and improve the overall quality of their skiing product to a level which
is comparable to the prices they are charging and their market competition. We
must make it very clear to them that a longer ski season is extremely important
to their market and the overall Killington
brand.
- Call the season pass office at 1-800-887-3257,
and complain about the above points, or any other grievances you may have with
how the mountain is operated. Tell them you will buy a pass when they return to
a 6+ month season and promise more snowmaking and lifts operating. Please do
not mention this email - they will find out about it sooner or later on
their own.
-HOW TO FORWARD THIS EMAIL: Please do not actually "forward". Copy
the
main text and paste it into a new email, remove any extra headers, clean the
title, and briefly check that the formatting is clean. Please feel free to add
your own comments at the top, above "Dear Killington...". Please use "BCC" or
"Blind Carbon Copy" to send it out to your email list, while putting
your own email as the main recipient. This will prevent
recipients from seeing who else it has been sent to, making the entire scope of
dispersion un-traceable, chaotic, and highly overlapping....but rest assured,
it will reach tens of thousands of people. Expect this email to come back to
you multiple times in the next 4 months, we apologize for the annoyance. Please
send this email to anyone you know who lives or skis/snowboards in the
The originators of this document can be reached atconcernedkillingtonskiers@yahoo.com
<http://us.f575.mail.yahoo.com/ym/Compose?To=concernedkillingtonskiers@yahoo.com>
.
Thank you for your time and understanding.
Please read on for the full story and backing information.
THE HISTORY:
On May 11th, 2007 , our resort was sold by American Skiing Company to SP Land
LLC, a private real estate holding company, for $85.2 Million dollars. SP
Land is an offshoot of E2M Partners LLC, a
both the real estate development and resort operations. Chris Nyberg was
brought
in to be president of the resort; he is an industry veteran, most recentlyat
Bombardier and previously with
After 7 years of gradually declining operations under ASC, this was originally
taken as overwhelmingly good news by Killington skiers. Killington has always been a successful resort,
with FY '06 operating profits of $8.23M on revenue of $58.9M. Operating profits
in good years should have been as high as $12M or so in recent history, but the
data is
not publicly available. The major issue with ASC is that since 2000, a large
majority of Killington's profits have been taken away to pay off a crushingdebt
load. The last significant capital project completed was the Woodward Reservoir
connection in 2000. The last new lift constructed was the K-1 in1998. Killington has been able to
spend roughly $1 million in capital per year in since 2000 - enough for
critical maintenance expenses, and little else. This should all be plainly
obvious to anyone skiing at Killington.
In conjunction with this, ASC released the All4One pass with heavy discounts in
the spring of 2003 - to get stronger early season pass sales to help make their
debt payments, and they realized they could no longer afford to sustain a level
of operations that would justify a high pass price. The
season length at Killington
went from 202 days in '02-'03 (and over 200 days in every year prior for the
past 20 years), down to roughly 165 days for the last two seasons. There has
also been a corresponding falloff in snowmaking quantity/quality, and a
decrease in lifts operating on the mountain. But, we all figured, you get
what you pay for. Overall, these changes have sustained traffic at Killington, however, they have
moved the resort significantly down-market, hurting the local economy and
making it so Killington
is no
longer directly competitive with other major resorts in the region. From
the announcement of the sale in February, hopes were high and Killington skiers were ready
to receive the new owners with open arms. Many of us expected the new
owners to come in and invest significant amounts of money to rebuild
deteriorating infrastructure while growing the market share and rebuilding the
prestige of the resort. Needless to say, the events of the past month have been
sorely disappointing. Debate what you will, but there are four salient events
which have transpired that many people are extremely upset about.
THE BEEF:
#1. The Cancellation of Lifetime Passes and many local discount programs.
During the closing of the Killington
sale, POWDR and SP Land decided to discontinue honoring the 1200
These bonds were re-sold throughout years, on a single transfer, and their
recent market value was $7000++. Needless to say, anyone who purchased one of these
bonds recently or had it gifted to them by a family member is highly upset. Due
to the structure of the Killington
sale, SP Land and POWDR claim that they no longer have to honor these passes.
Very recently, Chris Nyberg has admitted that this was a last minute revelation
by ASC, and the impact to season pass sales by having to continue to honor
these passes
would have made the finances of the Killington sale unfeasible. If Killington can't handle the
impact of 1,200 lifetime passes on their seasons pass sales, that speaks
volumes about how much they actually value pass holder's money.....quite a bit
more than they would like to admit to you. POWDR has also axed multiple local
discount programs - the Killington and
Pico Ski Club pass discounts, free skiing for the children of Mendon, and so many
others it's hard to keep track of them all. Chris Nyberg made a very telling
analogy at the June 4th Killington
Selectman's meeting, saying: "it needs to be a symbiotic relationship
between what they have at the mountain and what goes on in the rest of the
community. He said it's like an elephant and the friendly birds that live on
the back of the elephant and
pick the bugs off - that's a symbiotic relationship." We do not
appreciate the Killington region, the local residents, and local
businesses being described as birds eating bugs off a dirty old elephant's
back, nor the resort itself being described as an elephant. That is not a
symbiotic relationship, that's scavenging for the leavings of a tired
beast. If this truly is POWDR's attitude, the Killington region is in
deep trouble.
#2. Reducing the Ski Season to Mid-November to Mid-APRIL, WITH AN APRIL 13TH
CLOSING DATE. It is highly recommended that you read the fine print on the '07
simply poor management and ignoring their loyal customers, the pass
holders. We know that many of us come to Killington because of the longer season than
everywhere else, and have made long term, lifestyle plans based on the length
of the season. It makes it much more attractive to own and sustain property at Killington when the season is
7 months long vs. 5 months - taxes, condo fees, etc. It's tough to use your
property if there's nothing
going on for many months of the year like there is now. Every decent ski resort
in the northeast has roughly a 5 month season, and it is highly likely that Sugarbush,
that away, it makes it much more appealing to go to a resort where they
actually value the business of the pass holder, and where a higher percentage
of the people on the mountain are competent skiers on a mid-season Saturday. We
are not willing to put up with the insanity, if we are no longer getting
anything in return.
#3. $3 Million in Capital Expenditures after 7 years of severe neglect, plus
their overall investment strategy. Killington has experienced 7 years of pitifully
small re-investment under ASC, of approximately $1M per year. This
is clearly displayed for all to see in the condition and age of the lifts,
lodges, and snowmaking equipment. Killington's book depreciation was $8.16M for
FY '06. While other resorts have moved onward and upwards,
Killington is still partying
like its 1999.....too bad it's not. To come into a depressed resort and only
spend $3 Million is a pittance, a sick joke, and an insult to anyone who has
toughed out the last few lean years under ASC. That's going to buy us some nice
new snowmaking pipes (which badly need repairing), some women's restrooms at
Rams Head, some trail maintenance, and maybe some modern ski holders for the
Skyeship...if we're lucky. To top that off, POWDR is promoting its "Eat
what you Kill" strategy for mountain
re-investment. Killing and Eating your customers? Brilliant. They
are proposing to
re-invest $3-5M of their revenue, each year going forward - while better than
nothing, this is still a pittance, and will lead to the overall shrinking of
the resort infrastructure, as certain components are eliminated as they wear
out. At that rate, Killington
is looking at a very long road regain its market prominence.
#4. 70% Increase in
- their early season promotion has already come and gone, and was cheaper than
these prices. Sugarbush's
full pass is $999 right now, until 9/20/07. Some people will make the
argument that pass prices have simply returned to where they were before the
discounts - $1100 for a
days, with less snowmaking and less lifts operating in off-peak periods, and a
deteriorated infrastructure. Other people will say that the cheap All41 passes
were "artificially low" pricing. There is absolutely NOTHING
artificial about a pricing structure that is sustained for 4 years while a
company still turns a profit, while having a massive effect on the entire east coast
ski industry. All other resorts still have pricing that reflect competition
with the All41, yet Killington
wishes to increase its prices by 70%, without improving its skiing product
overall. No tangible improvements on the mountain, a shorter season, and no
real promises about increased snowmaking. How does that make sense?
THE BOYCOTT:
We are going after Killington's new owners, and we are out for blood. If
you are upset by the above or any other reason whatsoever, we humbly suggest
that you join us. The new management needs to learn that what made Killington great originally is
what will continue to make it great. A long ski season, the most snowmaking in
the east by far, and lifts that actually operate are key components for anyone
choosing Killington as
their home away
from home.
There ways that pressure can be applied. Dave Rathbun, VP Marketing at Killington, very recently made
the following statement on a popular Killington message board in response to a question
about what would cause them change their minds about going to a 5 month
season: "We are going to learn this season how the elimination of
the All For One
pass changes the mix of pass and ticket visits. Some believe we will return to
the pre-All For One pattern. I don't think so, it will be very different.
If there becomes evidence that modifying the open/close schedule aligns with
new patterns and can be justified financially we reserve the right to change it
again." The punch line here is that they just don't know. Dave
doesn't know, and other people in management just don't know. They just don't
know how WE are going to respond, and like it or not, they do need us, quite a
bit. These folks just don't know how important a longer season is to their
season pass market and are about to find out, the hard way. They are playing
with fire. Killington
has also displayed another weakness, by offering a "payment plan".
They will charge half your pass now, and half on August 31st. While on
the surface this appears somewhat generous, and accommodates people who may not
be able to pony up the full amount right away, it also gives them an exit off
these prices - to actually drop pass prices after July 31st if they don't sell
enough to make them comfortable. They will simply charge the difference, due to
the price decrease(instead of half), and will not have to refund as many
people. This will mitigate the negative fallout of a highly unorthodox price
drop. They have clearly stated that they do NOT know what pass prices will go
to after July 31st, and that they will actually stop selling them before
re-starting sales at a later date, at a different price.
Chris Nyberg made the following statements in the Rutland Herald on6/18/07:
"According to Nyberg, Killington
issued 1,200 passes to stockholders and bondholders who invested in the ski
area in its infancy. That fact did not come to Powdr's attention until it was
about to close on the purchase, or, as Nyberg said, at the "11th hour and
59th minute." Nyberg said the revelation could have been a "deal
breaker" because the passes in question threatened the financial structure
of the deal, posing a threat to future season pass sales. That was especially
problematic, he said, because the stockholder and bondholder passes could
either be sold or transferred. He said some passes could be transferred or sold
once
while other passes could be transferred to individuals on a yearly basis with
the bondholder or stockholder retaining ownership." Chris is saying
here that the 1,200 outstanding Bond passes would make a significant enough
impact on their bottom line. What does that say to you? If they are
worried about how 1,200 passes can affect their bottom line, pass sales must be
rather important to them overall, much more important than they would like to admit.
Pass sales figures are a closely guarded secret, but there is a strong general
guideline that can be derived from looking at the ASC and S.K.I. Ltd. Annual
Reports from the 1990's, where pass sales figures for that period are listed:
with a traditional pricing structure, there will typically be 1 season pass
sold for every 100 skier visits a resort receives, and pass holders skiing an
average of 20 days will account for 20% of skier visits. Thus, for a resort
like Killington which
traditionally had ~1,000,000 visits per year, they were selling roughly 10,000
passes at $1,000+ apiece, or roughly $10M total revenue overall. 10,000 passes
is the traditional number rumored, that most people would be inclined to
believe. With the introduction of the All4One passes with heavy
discounts, pass
revenue did not fall off. Pass revenue actually increased. They simply sold
more passes and let it cut into their discount ticket sales, while it had
little impact on their ticket window sales or vacation ticket sales, and helped
sales in other sectors - food, lodging, etc. At the same time, they brought the
resort down-market, by cutting back operating costs. They would also get more
money up front during the summer months. It worked well for them, and it has
lead to massive changes in the east coast resort industry. It is rumored that
ASC sold 30,000 discounted All41 passes that were primarily used at Killington. At an average of
15 visits per pass, that accounts for nearly half of Killington's yearly skier
visits, or 450,000 out of roughly 900,000+. At an average of $450 per pass,
that's roughly $13.5M, or over 20% of Killington's yearly revenue. Considering
that Killington averages
5,000+ people on the mountain each day throughout the season, with busy
Saturdays bringing 17,000 people. These numbers become pretty believable. Even
if you don't believe 30,000, it still has to be well over 20,000, which is
still big money. These numbers are accurate enough that it becomes
abundantly clear that Killington
still wants to bring in at least $8-10 Million dollars in pass revenue before
mid-October this year. This helps cover their start up costs for the season,
snowmaking, labor, etc, plus it hedges against bad weather and locks customers
into Killington for the
year. Between the $599 and $999 pass options, that pegs the total sales goal at
somewhere in the range of 10,000-15,000, or even more. Even though Killington seems to be giving
pass holders the cold shoulder, they still would like to see a comfortable
number of skier visits coming from pass holders - probably around 30-40%
depending on overall skier visits, which directly aligns with a sales figure of
15,000. 15,000 people. That is a number which is prone to
manipulation - by us, the KillingtonCommunity.
How many people do you know who ski at Killington and hold passes? The people generating
this email know hundreds, and have their email addresses. The other
multiple thousands are far less than "six-degrees-of-separation"
away from us. Most of those people are quietly enjoying their summer, not
particularly concerned about Killington
at the moment. It's time for a wake-up call. We are betting that we can reach
90%+ of Killington's potential pass market, within a very brief period of
time. These new owners play serious hardball, and evidently have honed
some bluffing skills playing Texas
Hold'em.
Don't cave, don't beg, and don't buy! Where are they going
to go, what are they going to do......you need us more than we need you!
DON'T BUY YOUR PASS UNTIL THE LAST POSSIBLE MINUTE, RIGHT BEFORE THE
LAST DISCOUNTED PASS DEADLINE THIS FALL.
Call their bluff and make them fold. Make them sweat. Bring the pain to them.
Mess up their income stream, severely. Make them think long and hard about how
much they value their loyal customers, and why their passholders are paying to
ski at Killington. Let
them see how much power WE wield over THEM - how, when and where we choose to
spend our money. By waiting until the last possible minute to buy your pass, Killington has very little
income until October, and has NO idea what they are getting into this
season. Completely blind as to what their pass sales revenue will be
until the last possible minute. They cater to us, the customer, not the other
way around. Where are they going to go with pass prices after July
31st.....up another $50? Up $100? On a purchase by mid-October? Good Luck!!!!
That puts them directly at or above the pricing of Sugarbush, Stratton, and Okemo,
while being dangerously close to Stowe - prices that are good from now until
mid-October. They will simply gut their market if they go any higher than that.
Period. They have no room to raise, and the negotiation starts with what
we demand. We want a return to a 6+ month long season, real tangible improvements,
and real changes in operations. Real promises, to be held accountable against -
not weasel words. Apply the pressure - you will get what you want.
The line in the sand is being drawn, RIGHT NOW. Are you
willing to bet $50 on the future of Killington? There are other possible
strategies that can be employed here too. Simply
reduce the amount of money spent at the mountain, while continuing to ski
there. Buy the blackout pass, and ski there every day you can. Go elsewhere on
the blackout days, make other plans. Avoid spending other money on the mountain
- don't pay for parking, don't buy food, and don't buy booze. Pull your kids
out of expensive programs, or at least cut back. If you're mad, stop giving
them your money. Here's the final whammy - if you're mad enough, put your
Killington area
property on the market ASAP. We're not suggesting you sell it, simply find a
realtor and have them list it. Tell them you very disappointed in the newKillington and want out. Set a
price that's a little on the high side, so it seems like the market is
nervous and inflated. SP Land is looking to develop real estate, and has to be
sensitive to all things that affect the strength of the market. If 50 to 100+
properties hit the market this summer, that makes an already soft market that
much softer and scarier.
Please join us all in this boycott. We all love Killington dearly, and we are not willing to see
it turned into Park S.... East.